Title of the Activity:
Training
Regarding how to utilize PBworks to for collaborative learning regarding enabling
Microsoft Lync Phone for Enterprise Users.
Concept / Topic for your Learners:
Utilizing PBworks to Create Collaborative
Knowledge Base Documents.
General Goal(s):
Utilize Wiki to Create Collaborative Knowledge
Base Documents.
Specific Learning Outcomes:
Given a
computer and access to PBworks, learners will be able to recollect how to
create a collaborative workspace with at least three pages this includes an
introduction, instruction, and discussion page. Learners will identify
functionality in PBworks that will enable them to invite users with Writer
Permissions. Learners will be able to create, execute, and organize a
collaborative knowledge based instruction on the instruction page. They will
also be able to create a constructive open-ended discussion on the discussion page;
communication on this page will be clear and effective.
Characteristics of your Learners:
Learners
know how to operate laptops and have experience utilizing collaborative
software, accessing ESC VoIP Coordinators SharePoint site, Microsoft Active
Directory, Microsoft Lync Server, Remote Desktop Connection, and Microsoft
Exchange Server 2010. Learners have excellent verbal, written, and non-verbal communication
skills. They have excellent reading, visual literacy, and comprehension skills.
The learners are approximately 25 to 50 years of age. They have good excellent
hand eye coordination, and dexterity throughout all their peripherals. The
cohort shall are motivated to work with technology, learn new skills,
and collaborate. They place care in building and maintain
relationships, respect authority, and cooperate with others.
Required Materials, including Web 2.0 tools or sites:
Learners
shall have access to a laptop with wireless networking capabilities so they can
utilize the internet to access PBworks. Learners are also required to access ESC VoIP Coordinators SharePoint site, Microsoft
Active Directory, Microsoft Lync Server, Remote Desktop Connection, and Microsoft
Exchange Server. Prior to the lesson learners were sent an e-mail with an invitation
to the instructors PBworks workspace called howtoenablemicrosoftlyncphone.pbworks.com.
In the workspace the learners have access to the Class Materials folder where
they can access the Lesson Agenda, PBworks Instruction, How to Enable Microsoft
Lync Phone Instruction, Welcome to Instruction Regarding PBworks and Enabling
Microsoft Lync Phone, Assessment, and Discussion pages. Prior to the assessment
learners will be e-mailed a rubric and the first part of the assessment which
is a 5 question matching assessment. The second part of the assessment requires
learners to create a PBworks workspace. After the assessment is complete, the
instructor will send learners an e-mail with a course evaluation attached to
the correspondence; learners are required to complete the course evaluation. The
first part of the assessment and evaluation needs to be completed and sent back
to the instructor during the allotted time.
Introduction to the Activity:
At
work my team, ESC VoIP Coordinators are looking for applications and/or
software that will help create collaborative knowledge base documents. The
reason my team is sourcing such technology is because we implement and trouble
shoot phones, soft phones, and voicemails; many of the systems get updated
often; therefore, we need applications and/or software that will enable us to
collaborate through discussion, identify who created changes, and have a centralized
location for documentation. I will invite learners to a Wiki I have created in
PBworks called How to Enable Microsoft Lync Phone. In the Wiki, I will provide
learners instruction demonstration regarding the functionality of PBworks and
how to enable Microsoft Lync Phones. I have created a Class Materials folder;
this is where the instruction and discussion is located; all the pertinent
information will be provided to the learners in scheduled demonstrations. I
will facilitate discussion and require interaction amongst students. I will also
require learners to perform group work where they will collaborate to create a
new workspace that has instruction and discussion embedded. When instruction is
complete, learners are required to complete a one-hour assessment; then,
learners will be sent an e-mail with an evaluation of the course; feedback is
required.
Step-By-Step Procedures for Creating a PBworks
Workspace
1. Create a PBworks account.
b. Enter the pertinent fields
2.
Choose your address; this will be one
string of text; in this instance; this will be For Education, select the radio button.
3.
Select the checkbox that agrees that
this workspace is for non-commercial use only; then, select next.
4.
Select Only people I invite or approve for your workspace security
settings.
5.
Then, agree to the PBworks terms of
service
6.
Then, select Take me to my workspace.
7.
Next, you will be taken to the Wiki tab; this tab has View and Edit
subordinate tabs. The View tab has
information how to use PBworks. The Edit
tab will enable you to edit all information on the View tab.
8.
Then, select the Pages & Files tab. If you look to the left side of the page,
you will see Pages & Files, All Pages, All Files, Unfiled Items,
and Folders buttons. You can select
each button, delete and move all pages and files; you can also add folders.
9.
Next, select the Users tab; in this tab, you can identify users in the group, add
more users, and provide them the appropriate Permission level.
a.
Permission
levels:
i.
Page-level only-Users' can only access
pages you explicitly give them access to.
ii.
Readers-Users can view pages,
but not edit.
iii.
Writers-Users can view and
edit pages.
iv.
Editors-Users can view, edit,
move and delete pages and folders.
v.
Administrators-Users can always do anything
on pages and folders.
10. In
the Settings tab, you can edit the Basic Settings, Access Controls, and Advanced
Settings.
***Learners are
expected to explore the functionality of all the default pages in your
workspace***
Step-By-Step Procedures for
Enabling Microsoft Lync Phone
1.
Now we will proceed to enable Microsoft Lync Phone.
2.
First, you need to identify an Available Number Lync Phone number in
the Moline Phone Numbers Spreadsheet
in the ESC VoIP Coordinators
SharePoint site.
3.
Once you have identified an Available number; replace the word Available with the users name and enter
the user’s ID in the User ID cell.
4.
Then, access the Microsoft Lync Server.
a.
Select the Users tab
and enter the user’s ID.
b.
Then, under the heading Telephony:
select Enterprise Voice
c.
Next in the Line URL:
enter the following format with the phone number you want to enable: tel:+1XXXXXXXXXX;ext=XXXXX
e.g. tel:+13097484637;ext=84637
d.
Then, select Dial plan
policy: NA-IL-Moline.jdnet.deere.com
e.
Next, select Voice
policy: NA-IL-Moline-Unrestricted
f.
Finally, select Commit
5.
Then, access Microsoft Active Directory
a. Right
click on jdnet.deere.com and select Find and enter the user ID
b. Right
click on the user name and update the phone number in the format: +1 (XXX)
XXX-XXXX e.g. +1 (309) 748-4637; then, select Apply
and OK
6.
Next, access Microsoft Exchange Unified Messaging
a.
Enter your user ID and password to
access to Remote Desktop Connection
to access Microsoft Exchange Server 2010
to access Exchange Management Console
b.
Select the plus sign next to Microsoft Exchange On-Premises; then, select
the plus sign next to Recipient Configuration and right click
on Recipient Configuration; then,
select Find
c.
Enter the user’s ID in the Find text box
d.
Right click on the user’s name and
select Enable Unified Messaging
e.
Select the check box Require user to reset PIN at first
telephone logon; then, select Browse
f.
Then, Search for NA-IL-Moline Lync
Policy and select OK; then, Next; then, Next again; finally select Enable
7.
Then email the user indicating their new
phone number and ask them to open and close Microsoft Lync to enable the Microsoft
Lync Phone dial pad.
Assessment Instructions:
Assessment Part 1
The
assessment is two parts, matching and demonstration; the assessment will take
an hour to complete and will be worth 100 points. Learners are required to
match the correct number to the correct word. Anything below 80 points requires
a retest; learners will get one chance for retest; the instructor will provide
feedback if the prior to the retest. The matching assessment is below:
1. When
you have __________ Permissions, you can go to the Users tab to invite people.
2. __________
is always the First tab when you create a new workspace.
3. Administrators
can do anything on pages and __________.
4. In
the Settings tab, you can change the __________.
5. You
have to select the __________ tab to change information on a page.
______ Administrator
______
FrontPage
______ folders
______ Access Controls
______ Edit
Assessment Part 2
Each learner will be given 30 minutes to create a
Wiki, invite the instructor to their workspace, and provide them with Writers permission to access the
Wiki. Each learner is to create a folder that contains two pages. The
first page should contain sequential instruction how to do something. The
second page should be a discussion page with a with a discussion topic. Each of
the pages should have a title heading identifying each page. Thea FrontPage of
the Wiki, it should be converted to an introduction page welcoming users with
an overview of the instruction. Lastly,
each learner should access the How to Enable Microsoft Lync Phone workspace. Then, they should access
the Class Discussion page
in the Class Materials folder and answer the discussion topic: How
would you utilize PBworks in the future, what functionality would you use, what
additionally functionality and/or pages would you have used in regards to the
instruction pertaining to enabling Microsoft Lync Phone?
Rubric:
Assessment Part 1
|
|
Criteria
|
Points
|
Answered
Matching Question 1 Correctly
|
10
|
Answered
Matching Question 2 Correctly
|
10
|
Answered
Matching Question 3 Correctly
|
10
|
Answered
Matching Question 4 Correctly
|
10
|
Answered
Matching Question 5 Correctly
|
10
|
Total
|
50
|
Assessment
Part 2
|
|
Criteria
|
Points
|
Introduction
Page Created
|
10
|
Instruction
Page Created
|
10
|
Discussion
Page Created
|
10
|
Invited
Instructor to the Workspace
|
10
|
Write
on Instructors Discussion Page
|
10
|
Total
|
50
|
Course
Evaluation:
Please highlight the answer that
best describes your experience regarding the criteria. Save and e-mail this
evaluation back to the instructor when complete.
Criteria
|
Below
Expectation
|
|
Average
|
|
Exceeded
Expectation
|
Did
the course meet your needs?
|
1
|
2
|
3
|
4
|
5
|
Did
the course match the course summary?
|
1
|
2
|
3
|
4
|
5
|
Where
there materials sent to users?
|
1
|
2
|
3
|
4
|
5
|
Was
location and technology beneficial to learning?
|
1
|
2
|
3
|
4
|
5
|
Instructor
has knowledge of subject matter?
|
1
|
2
|
3
|
4
|
5
|
Was
the instructor prepared?
|
1
|
2
|
3
|
4
|
5
|
Did
instructor communicate effectively?
|
1
|
2
|
3
|
4
|
5
|
Did
instructor engage learners?
|
1
|
2
|
3
|
4
|
5
|
Did
instructor answer student’s questions effectively?
|
1
|
2
|
3
|
4
|
5
|
Did
instructor motivate students?
|
1
|
2
|
3
|
4
|
5
|
Was
instructor motivated to teach?
|
1
|
2
|
3
|
4
|
5
|
Did
instructor promote collaboration?
|
1
|
2
|
3
|
4
|
5
|
Additional
Comments:
Conclusion:
All learners were very
enthused and motivated to learn. I did have to modify my learning strategy
because one learner was learning very quickly and the other learner was
learning very slowly. Therefore, I enabled one learner to move ahead in the
instruction while I worked with the other learner to help identify tabs, pages,
and additional resources. This lesson was designed to give learners an
instruction how to utilize PBworks for collaborative knowledge base documents;
I also provided them instruction how to enable Microsoft Lync. By providing
instruction for both, learners where able to identify how PBworks may be
applicable for ESC VoIP Coordinators in the workplace. When I completed the
demonstration, I facilitated discussion; then, I let learners work together in
groups to collaborate and create a PBworks workspace. Through collaborative
learning and the discussion, learners become active participants who realized
the possibilities of utilizing PBworks for creating collaborative knowledge
documents in the work place environment. Overall, both learners passed the
assessments and were very pleased with the lesson; they also indicated they
would utilize PBworks in the workplace in the near future.
Other items as needed:
The instructor and all learners utilized
standardized HP EliteBook laptops with Microsoft Windows 7
operating systems and Microsoft Office 2013.