o Introduction to the Activity:
o At work my team, ESC VoIP
Coordinators is looking for applications
and/or software that will help create collaborative knowledge base documents.
The reason my team is sourcing such technology is because we implement and
trouble shoot phones, soft phones, and voicemails; many of the systems get
updated often; therefore, we need applications and/or software that will enable
us to collaborate through discussion, identify who created changes, and have a centralized
location for documentation. I will invite learners to a Wiki I have created in
PBworks called How to Enable Microsoft Lync Phone. In the Wiki, I will provide
learners instruction regarding the functionality of PBworks and how to enable
Microsoft Lync Phones. I have created a Class Materials folder; this is where
the instruction and discussion is located; all the pertinent information will
be provided to the learners in scheduled demonstrations. When instruction is complete,
learners are required to complete a one-hour assessment; then, learners will be
sent an e-mail with an evaluation of the course; feedback is required.
o
Step-By-Step Procedures for Creating a PBworks Workspace
1. Create a PBworks account.
2. Go to http://www.pbworks.com/
b. Enter the pertinent fields
2.
Choose your address; this will be one
string of text; in this instance; this will be For Education, select the radio button.
3.
Select the checkbox that agrees that this
workspace is for non-commercial use only; then, select next.
4.
Select Only people I invite or approve for your workspace security
settings.
5.
Then, agree to the PBworks terms of
service
6.
Then, select Take me to my workspace.
7.
Next, you will be taken to the Wiki tab; this tab has View and Edit
subordinate tabs. The View tab has
information how to use PBworks. The Edit
tab will enable you to edit all information on the View tab.
8.
Then, select the Pages & Files tab. If you look to the left side of the page,
you will see Pages & Files, All Pages, All Files, Unfiled Items,
and Folders buttons. You can select
each button, delete and move all pages and files; you can also add folders.
9.
Next, select the Users tab; in this tab, you can identify users in the group, add
more users, and provide them the appropriate Permission level.
a.
Permission
levels:
i.
Page-level only-Users' can only access
pages you explicitly give them access to.
ii.
Readers-User's can view pages,
but not edit.
iii.
Writers-User’s can view and
edit pages.
iv.
Editors-User’s can view, edit,
move and delete pages and folders.
v.
Administrators-User’s can always do
anything on pages and folders.
10. In
the Settings tab, you can edit the Basic Settings, Access Controls, and Advanced
Settings.
***Learners are
expected to explore the functionality of all the default pages in your
workspace***
o
Step-By-Step Procedures for Enabling Microsoft
Lync Phone
1.
Now we will proceed to enable Microsoft Lync Phone.
2.
First, you need to identify an Available Number Lync Phone number in
the Moline Phone Numbers Spreadsheet
in the ESC VoIP Coordinators
SharePoint site.
3.
Once you have identified an Available number; replace the word Available with the users name and enter
the user’s ID in the User ID cell.
4.
Then, access the Microsoft Lync Server.
a.
Select the Users tab
and enter the user’s ID.
b.
Then, under the heading Telephony:
select Enterprise Voice
c.
Next in the Line URL:
enter the following format with the phone number you want to enable: tel:+1XXXXXXXXXX;ext=XXXXX
e.g. tel:+13097484637;ext=84637
d.
Then, select Dial plan
policy: NA-IL-Moline.jdnet.deere.com
e.
Next, select Voice
policy: NA-IL-Moline-Unrestricted
f.
Finally, select Commit
5.
Then, access Microsoft Active Directory
a. Right
click on jdnet.deere.com and select Find and enter the user ID
b. Right
click on the user name and update the phone number in the format: +1 (XXX)
XXX-XXXX e.g. +1 (309) 748-4637; then, select Apply
and OK
6.
Next, access Microsoft Exchange Unified Messaging
a.
Enter your user ID and password to
access to Remote Desktop Connection
to access Microsoft Exchange Server 2010
to access Exchange Management Console
b.
Select the plus sign next to Microsoft Exchange On-Premises; then, select
the plus sign next to Recipient Configuration and right click
on Recipient Configuration; then,
select Find
c.
Enter the user’s ID in the Find text box
d.
Right click on the user’s name and
select Enable Unified Messaging
e.
Select the check box Require user to reset PIN at first
telephone logon; then, select Browse
f.
Then, Search for NA-IL-Moline Lync
Policy and select OK; then, Next; then, Next again; finally select Enable
7.
Then email the user indicating their new
phone number and ask them to open and close Microsoft Lync to enable the Microsoft
Lync Phone dial pad.
o
Assessment Instructions:
§
Each learner
will be given an hour to create a Wiki and invite the instructor, other
learners, and their manger and provide them with Writers permission to access the Wiki. Each learner is to create a folder that contains two pages.
The first page should contain sequential instruction how to do something. The
second page should be a discussion page with a with a discussion topic. Each of
the pages should have a title heading identifying each page. The FrontPage of
the Wiki should welcome users and provide them a brief introduction to
instruction. Lastly, the learners should comment on each others discussion and
access the How to Enable Microsoft Lync
Phone workspace and access the Class Discussionpage
in the Class Materials folder and answer the discussion topic: How would you utilize PBworks in the future,
what functionality would you use, what additionally functionality and/or pages
would you have used in regards to the instruction pertaining to enabling
Microsoft Lync Phone?
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