IDT Final Project: Update #4

I have completed the project and provided the lesson to learners; below is my final project:

Title of the Activity:

            Training Regarding how to utilize PBworks to for collaborative learning regarding enabling Microsoft Lync Phone for Enterprise Users.

Concept / Topic for your Learners:  

Utilizing PBworks to Create Collaborative Knowledge Base Documents.

General Goal(s):

Utilize Wiki to Create Collaborative Knowledge Base Documents.

Specific Learning Outcomes:

            Given a computer and access to PBworks, learners will be able to recollect how to create a collaborative workspace with at least three pages this includes an introduction, instruction, and discussion page. Learners will identify functionality in PBworks that will enable them to invite users with Writer Permissions. Learners will be able to create, execute, and organize a collaborative knowledge based instruction on the instruction page. They will also be able to create a constructive open-ended discussion on the discussion page; communication on this page will be clear and effective.

Characteristics of your Learners: 

            Learners know how to operate laptops and have experience utilizing collaborative software, accessing ESC VoIP Coordinators SharePoint site, Microsoft Active Directory, Microsoft Lync Server, Remote Desktop Connection, and Microsoft Exchange Server 2010. Learners have excellent verbal, written, and non-verbal communication skills. They have excellent reading, visual literacy, and comprehension skills. The learners are approximately 25 to 50 years of age. They have good excellent hand eye coordination, and dexterity throughout all their peripherals. The cohort shall are motivated to work with technology, learn new skills, and collaborate. They place care in building and maintain relationships, respect authority, and cooperate with others. 

Required Materials, including Web 2.0 tools or sites:

            Learners shall have access to a laptop with wireless networking capabilities so they can utilize the internet to access PBworks. Learners are also required to access ESC VoIP Coordinators SharePoint site, Microsoft Active Directory, Microsoft Lync Server, Remote Desktop Connection, and Microsoft Exchange Server. Prior to the lesson learners were sent an e-mail with an invitation to the instructors PBworks workspace called howtoenablemicrosoftlyncphone.pbworks.com. In the workspace the learners have access to the Class Materials folder where they can access the Lesson Agenda, PBworks Instruction, How to Enable Microsoft Lync Phone Instruction, Welcome to Instruction Regarding PBworks and Enabling Microsoft Lync Phone, Assessment, and Discussion pages. Prior to the assessment learners will be e-mailed a rubric and the first part of the assessment which is a 5 question matching assessment. The second part of the assessment requires learners to create a PBworks workspace. After the assessment is complete, the instructor will send learners an e-mail with a course evaluation attached to the correspondence; learners are required to complete the course evaluation. The first part of the assessment and evaluation needs to be completed and sent back to the instructor during the allotted time.

Introduction to the Activity:

            At work my team, ESC VoIP Coordinators are looking for applications and/or software that will help create collaborative knowledge base documents. The reason my team is sourcing such technology is because we implement and trouble shoot phones, soft phones, and voicemails; many of the systems get updated often; therefore, we need applications and/or software that will enable us to collaborate through discussion, identify who created changes, and have a centralized location for documentation. I will invite learners to a Wiki I have created in PBworks called How to Enable Microsoft Lync Phone. In the Wiki, I will provide learners instruction demonstration regarding the functionality of PBworks and how to enable Microsoft Lync Phones. I have created a Class Materials folder; this is where the instruction and discussion is located; all the pertinent information will be provided to the learners in scheduled demonstrations. I will facilitate discussion and require interaction amongst students. I will also require learners to perform group work where they will collaborate to create a new workspace that has instruction and discussion embedded. When instruction is complete, learners are required to complete a one-hour assessment; then, learners will be sent an e-mail with an evaluation of the course; feedback is required.

Step-By-Step Procedures for Creating a PBworks Workspace

1.      Create a PBworks account.

2.      Go to http://www.pbworks.com/

a.       Select LOGIN; then, select Sign up!   

b.      Enter the pertinent fields

1.      Then, select Create a new workspace

2.      Choose your address; this will be one string of text; in this instance; this will be For Education, select the radio button.

3.      Select the checkbox that agrees that this workspace is for non-commercial use only; then, select next.

4.      Select Only people I invite or approve for your workspace security settings.

5.      Then, agree to the PBworks terms of service

6.      Then, select Take me to my workspace.

7.      Next, you will be taken to the Wiki tab; this tab has View and Edit subordinate tabs. The View tab has information how to use PBworks. The Edit tab will enable you to edit all information on the View tab.

8.      Then, select the Pages & Files tab. If you look to the left side of the page, you will see Pages & Files, All Pages, All Files, Unfiled Items, and Folders buttons. You can select each button, delete and move all pages and files; you can also add folders.

9.      Next, select the Users tab; in this tab, you can identify users in the group, add more users, and provide them the appropriate Permission level.

a.       Permission levels:

                                                         i.            Page-level only-Users' can only access pages you explicitly give them access to.

                                                        ii.            Readers-Users can view pages, but not edit.

                                                      iii.            Writers-Users can view and edit pages.

                                                      iv.            Editors-Users can view, edit, move and delete pages and folders.

                                                       v.            Administrators-Users can always do anything on pages and folders.

10.  In the Settings tab, you can edit the Basic Settings, Access Controls, and Advanced Settings.

***Learners are expected to explore the functionality of all the default pages in your workspace***

Step-By-Step Procedures for Enabling Microsoft Lync Phone

1.      Now we will proceed to enable Microsoft Lync Phone.

2.      First, you need to identify an Available Number Lync Phone number in the Moline Phone Numbers Spreadsheet in the ESC VoIP Coordinators SharePoint site.

3.      Once you have identified an Available number; replace the word Available with the users name and enter the user’s ID in the User ID cell.

4.      Then, access the Microsoft Lync Server.

a.       Select the Users tab and enter the user’s ID.

b.       Then, under the heading Telephony: select Enterprise Voice

c.        Next in the Line URL: enter the following format with the phone number you want to enable: tel:+1XXXXXXXXXX;ext=XXXXX

e.g. tel:+13097484637;ext=84637

d.       Then, select Dial plan policy: NA-IL-Moline.jdnet.deere.com

e.        Next, select Voice policy: NA-IL-Moline-Unrestricted

f.        Finally, select Commit

5.      Then, access Microsoft Active Directory

a.       Right click on jdnet.deere.com and select Find and enter the user ID

b.       Right click on the user name and update the phone number in the format: +1 (XXX) XXX-XXXX e.g. +1 (309) 748-4637; then, select Apply and OK

6.      Next, access Microsoft Exchange Unified Messaging

a.       Enter your user ID and password to access to Remote Desktop Connection to access Microsoft Exchange Server 2010 to access Exchange Management Console

b.       Select the plus sign next to Microsoft Exchange On-Premises; then, select the plus sign next to Recipient Configuration and right click on Recipient Configuration; then, select Find

c.        Enter the user’s ID in the Find text box

d.       Right click on the user’s name and select Enable Unified Messaging

e.        Select the check box Require user to reset PIN at first telephone logon; then, select Browse

f.        Then, Search for NA-IL-Moline Lync Policy and select OK; then, Next; then, Next again; finally select Enable

7.      Then email the user indicating their new phone number and ask them to open and close Microsoft Lync to enable the Microsoft Lync Phone dial pad.

Assessment Instructions:

Assessment Part 1

The assessment is two parts, matching and demonstration; the assessment will take an hour to complete and will be worth 100 points. Learners are required to match the correct number to the correct word. Anything below 80 points requires a retest; learners will get one chance for retest; the instructor will provide feedback if the prior to the retest. The matching assessment is below:

1.      When you have __________ Permissions, you can go to the Users tab to invite people.

2.      __________ is always the First tab when you create a new workspace.

3.      Administrators can do anything on pages and __________.

4.      In the Settings tab, you can change the __________.

5.      You have to select the __________ tab to change information on a page.

______ Administrator

______ FrontPage

______ folders

______ Access Controls

______ Edit

Assessment Part 2

Each learner will be given 30 minutes to create a Wiki, invite the instructor to their workspace, and provide them with Writers permission to access the Wiki. Each learner is to create a folder that contains two pages. The first page should contain sequential instruction how to do something. The second page should be a discussion page with a with a discussion topic. Each of the pages should have a title heading identifying each page. Thea FrontPage of the Wiki, it should be converted to an introduction page welcoming users with an overview of the instruction.  Lastly, each learner should access the How to Enable Microsoft Lync Phone workspace. Then, they should access the Class Discussion page in the Class Materials folder and answer the discussion topic: How would you utilize PBworks in the future, what functionality would you use, what additionally functionality and/or pages would you have used in regards to the instruction pertaining to enabling Microsoft Lync Phone?

Rubric:

Assessment Part 1
Criteria	Points
Answered Matching Question 1 Correctly	10
Answered Matching Question 2 Correctly	10
Answered Matching Question 3 Correctly	10
Answered Matching Question 4 Correctly	10
Answered Matching Question 5 Correctly	10
Total	50
Assessment Part 2
Criteria	Points
Introduction Page Created	10
Instruction Page Created	10
Discussion Page Created	10
Invited Instructor to the Workspace	10
Write on Instructors Discussion Page	10
Total	50

Course Evaluation:

Please highlight the answer that best describes your experience regarding the criteria. Save and e-mail this evaluation back to the instructor when complete.

Criteria	Below Expectation		Average		Exceeded Expectation
Did the course meet your needs?	1	2	3	4	5
Did the course match the course summary?	1	2	3	4	5
Where there materials sent to users?	1	2	3	4	5
Was location and technology beneficial to learning?	1	2	3	4	5
Instructor has knowledge of subject matter?	1	2	3	4	5
Was the instructor prepared?	1	2	3	4	5
Did instructor communicate effectively?	1	2	3	4	5
Did instructor engage learners?	1	2	3	4	5
Did instructor answer student’s questions effectively?	1	2	3	4	5
Did instructor motivate students?	1	2	3	4	5
Was instructor motivated to teach?	1	2	3	4	5
Did instructor promote collaboration?	1	2	3	4	5

Additional Comments:

Conclusion:

                  All learners were very enthused and motivated to learn. I did have to modify my learning strategy because one learner was learning very quickly and the other learner was learning very slowly. Therefore, I enabled one learner to move ahead in the instruction while I worked with the other learner to help identify tabs, pages, and additional resources. This lesson was designed to give learners an instruction how to utilize PBworks for collaborative knowledge base documents; I also provided them instruction how to enable Microsoft Lync. By providing instruction for both, learners where able to identify how PBworks may be applicable for ESC VoIP Coordinators in the workplace. When I completed the demonstration, I facilitated discussion; then, I let learners work together in groups to collaborate and create a PBworks workspace. Through collaborative learning and the discussion, learners become active participants who realized the possibilities of utilizing PBworks for creating collaborative knowledge documents in the work place environment. Overall, both learners passed the assessments and were very pleased with the lesson; they also indicated they would utilize PBworks in the workplace in the near future.

Other items as needed:

The instructor and all learners utilized standardized HP EliteBook laptops with Microsoft Windows 7 operating systems and Microsoft Office 2013.